1. Who We Are

Book Via is an online booking platform that connects customers with independent airport parking service providers.

For the purposes of data protection law, Book Via acts as a data controller in relation to the personal information you provide when using our website and services.

If you have any questions about this policy, you can contact us at:
info@bookvia.co.uk

2. What Information We Collect

We may collect and process the following information:

Information you provide:

• Name
• Email address
• Phone number
• Vehicle registration details
• Booking details (dates, times, location)

Payment information:

• Payments are processed securely via third-party providers (e.g. Stripe)
• We do not store full card details

Automatically collected data:

• IP address
• Device and browser information
• Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

• Process and manage your booking
• Share booking details with the relevant parking provider
• Provide customer support
• Send booking confirmations and service updates
• Improve our website and services
• Prevent fraud and misuse

We only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

We process your personal data based on:

• Contractual necessity – to fulfil your booking
• Legitimate interests – to operate and improve our services
• Legal obligations – to comply with applicable laws
• Consent – where required (e.g. marketing communications)

5. Sharing Your Information

We may share your information with:

• Parking service providers
• To fulfil your booking and deliver the service
• Payment processors
• Such as Stripe, to securely process payments
• Service providers
• IT, hosting, analytics, and customer support tools

We only share data that is necessary for these purposes.

6. International Transfers

Some of our service providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• Standard contractual clauses

7. Data Retention

We retain your personal data only for as long as necessary:

• Booking data: for operational and legal purposes
• Financial records: in line with HMRC requirements
• Customer service records: for dispute handling and support

8. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability

To exercise your rights, contact us at:
info@bookvia.co.uk

9. Cookies

We use cookies to:

• Improve website functionality
• Analyse user behaviour
• Enhance user experience

You can manage your cookie preferences through your browser settings.

10. Data Security

We take reasonable measures to protect your personal data, including:

• Secure systems and encryption
• Restricted access to data
• Use of trusted third-party providers

However, no system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices, and you should review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

info@bookvia.co.uk